Frequently Asked Questions

Top 3 Most Common Questions

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Why should I use a property management company?

A property management company takes the stress off your plate, allowing you to focus on growing your investment portfolio while we handle the day-to-day operations.


With Ultimate Realty, you gain access to:


  • Comprehensive tenant screening to ensure reliable renters.
  • MLS listings & professional marketing to minimize vacancies.
  • Established legal resources for lease compliance & eviction support.
  • Hands-off property management so you can invest with confidence.
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How can tenants pay rent?

We offer multiple convenient payment options to fit every tenant’s needs:


💻 Online – Pay via credit card or bank account through the Tenant Portal.


🏦 By Mail or In Person – Send or drop off money orders, personal checks, or cashier’s checks at our office. *No cash accepted via mail or drop off.


🏪 Cash Payment Locations  – Tenants can pay with cash at many retail locations such as CVS, 7-11, Walgreens, ACE, or Walmart depending on home location using a unique payment code.


📍 Log in to Your Tenant Portal to make a payment

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I’ve fallen behind on my rent—what should I do?

Communicate, communicate, communicate.


The sooner you let us know about your situation, the more options we have to work together on a solution that satisfies both you and the property owner.


Contact Our Team to discuss your options.

General Information & Landlord Updates

  • What areas of Missouri do you service?

    While we are fully licensed realtors in the state of Missouri, we only manage properties in the St. Louis and surrounding areas to ensure quality, hands-on service.

  • Do you manage properties in Illinois?

    No, we are not licensed in Illinois and can only manage properties in Missouri.

Payment & Financials

  • When are payments processed for property owners?

    We process payments every Monday, Wednesday, and Friday. 


    The timing of your payout depends on the tenant’s payment method:


    Next business day – If the tenant pays via direct deposit.


    Up to 7 business days – If the tenant pays via ACH, personal check, or credit card.


    Prefer a specific payment date each month? We can customize your payout schedule to fit your portfolio.

Renting & Tenant Questions

  • I currently rent from you but want to buy a home. Can you help?

    Absolutely! Our team of licensed real estate agents would love to help you make the transition from renter to homeowner. 


    Contact us to get started!

  • I rented from Ultimate Realty in the past—can I rent from you again?

    Of course! You will need to reapply and go through the same screening process as all new applicants. As long as you meet the qualifications, we’d love to welcome you back!


    Start Your Application



  • What's included in my lease?

    Your lease agreement outlines everything you need to know, including:

    • Rent due dates & late fees
    • Tenant responsibilities & maintenance expectations 
    • Authorized pets & occupants
    • Lease renewal & move-out procedures

Maintenance & Repair

  • How do I submit a maintenance request?

    You can submit a maintenance request directly through your Tenant Portal for the fastest response. 


    You can also call our office and select the maintenance option from the automated menu.

  • What is considered an emergency maintenance issue?

    🔥 Furnace malfunction (when temperatures are below freezing)


    ☀️ Air conditioning failure (when temperatures exceed 90°F)


    🚒 Fire – Call 911 first, then notify your Property Manager


    🚓 Burglary – Contact police first, then notify your Property Manager


    💧 Major water leaks – If the leak cannot be contained in a bucket, report it immediately


    ⚠️ Gas leak – Contact your gas provider first, then call your Property Manager


    💡 Electrical outage – Check with your electric provider first for area-wide outages, then contact your Property Manager



  • How Do I Request Emergency Maintenance?

    For emergency maintenance requests:


    Call our office and follow the automated prompts to reach maintenance.


    After hours? Leave a detailed voicemail with your name, address, issue, and return contact information. Someone will reach out as soon as possible.

STILL HAVE QUESTIONS?

We'd love to talk with you!
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